Terms and conditions

1. General

Effective from: 03/06/2020
Last updated: 04/08/2021

Before using our website, please read these Terms and Conditions carefully. By registering a Player Account with the website you agree and confirm your consent with the Terms and Conditions.
The website www.katsubet.com("Casino", "Website", “Company”, "We", "Us", "Our") is owned and operated by Dama N.V., a company registered and established under the laws of Curaçao, with registration number 152125 and registered address at Scharlooweg 39, Willemstad, Curaçao. Dama N.V. is licensed and regulated by Curaçao Gaming Control Board (license no.OGL/2023/174/0082). All payments with Paysafe are made via Dama N.V. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction for online gambling.
It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction for online gambling.
The maximum cashout available from any bonus is x10 bonus amount (from cash bonuses, match bonuses, etc.), unless otherwise stated. The maximum cashout from Free Spins is 0.0018 BTC / €100 / $100 / A$100 / C$100 / 1000 NOK / NZ$100 / 445 PLN / 12400 JPY / 0.048 ETH / 1.7 LTC / 0.3 BCH / 734 DOG / 220 XRP / 100 USDT / 850 TRX / 336 ADA / 0.25 BNB, unless otherwise stated.
The maximum cashout available from the Free Spins from VIP Manager will be 0.0054 BTC / €300 / $300 / A$300 / C$300 / 3000 NOK / NZ$300 / 1200 PLN / 360000 JPY / 0.144 ETH / 0.9 BCH / 5.1 LTC / 2202 DOG / 300 USDT / 660 XRP / 2550 ТRХ / 1008 ADA / 0.75 BNB / 30 NEO.
Welcome pack bonus:

- max cashout for the match part of the bonus: unlimited;

- max cashout for Free Spins: 0.0036 BTC / A$200 / €100 / $100 / NZ$200 / C$200 / 0.059 ETH / 100 USDT / 1500 NOK / 1.1 LTC / 1676 DOG / 1383 TRX / 234 XRP / 500 BRL / 500 PLN / 383 ADA / 0.41 BCH / 0.46 BNB / 15500 JPY.

Welcome Highroller Bonus:

- max cashout (bonus): unlimited.

Monday Reload Bonus:

- the maximum cashout for the match bonus is x10 of the deposit amount. The maximum cashout for Free Spins is 0.018 BTC / A$2000 / €1000 / $1000 / NZ$2000 / C$2000 / 0.48 ETH / 1000 USDT / 15000 NOK / 17 LTC / 7340 DOG / 8500 TRX / 2200 XRP / 5000 BRL / 5000 PLN / 3360 ADA / 3 BCH / 2.5 BNB / 155000 JPY.

Wednesday Free Spins:

- the maximum cashout is 0.018 BTC / A$1000 / €1000 / $1000 / NZ$1000 / C$1000 / 0.48 ETH / 1000 USDT / 15000 NOK / 17 LTC / 7340 DOG / 8500 TRX / 2200 XRP / 5000 BRL / 5000 PLN / 3360 ADA / 3 BCH / 2.5 BNB / 155000 JPY.

Thursday Loot Boxes:

VIP Programe:

- the maximum cashout resulted from any Birthday spins is 0.0018 BTC / €100 / $100 / A$100 / C$100 / 1000 NOK / NZ$100 / 445 PLN / 12400 JPY / 0.048 ETH / 1.7 LTC / 0.37 BCH / 734 DOG / 220 XRP / 100 USDT / 850 TRX / 356 ADA / 0.25 BNB; cash bonuses - x10 of the winning amount.
- the maximum cashout from the Birthday bonus for VIP 8 Level – unlimited.

2. Changes to Terms and Conditions

The Casino reserves the right to unilaterally change these Terms and Conditions when such need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible changes.

3. Who Can Play

The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.

The Casino accepts strictly adult players (the minimum age is 18) and players who have reached the age specified by the jurisdiction of the player’s place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.

It is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the games. Depositing real funds and playing for real money is subject to the laws of your country, and it is your sole responsibility to abide by your native regulations.

The Company reserves the right to ask for a proof of age from the player and limit access to the Website or suspend the Player Account to those players who fail to meet this requirement. Any bonuses are not available to players from Sweden, including participation in any kind of promotional programs, receiving VIP rewards, as well as exchange of KatsuPoints.

Users from the following countries and their territories (“Restricted Countries”) are not allowed to deposit and play real money games: United States of America, United Kingdom, Greece, Spain, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Israel, Lithuania, Ukraine, Slovakia, Dutch West Indies, Gibraltar, Jersey, Belgium, Czech Republic, Serbia, Curacao, Syria, Democratic People's Republic of Korea (DPRK), Iran, Cuba, Georgia, Hungary, Estonia, Åland Islands, Norfolk Island, Latvia, Mongolia, Portugal, Hong Kong, Bangladesh, Bulgaria, Nigeria, Malaysia, Antarctica, Albania, Tanzania, Tunisia, Chad, Honduras, Macedonia, Andorra, Trinidad and Tobago, Jordan, Egypt, Bahamas, Western Sahara, Bosnia and Herzegovina, Monaco, Lebanon, Barbados, Cambodia, El Salvador, Liechtenstein, British Indian Ocean Territory, Fiji, China, Christmas Island, Bolivia, Greenland, Faroe Islands, Palestine, Indonesia, Aruba, Benin, Bermuda, Papua New Guinea, Seychelles, South Georgia and the South Sandwich Islands, Taiwan, Ecuador, San Marino, Samoa, Guatemala, Holy See (Vatican City State), Lao People's Democratic Republic, Cayman Islands, Dominican Republic, Cook Islands, Tonga, Guernsey, Vanuatu, Virgin Islands, Belize, Montenegro, Oman, Saint Kitts and Nevis, Niger, Gabon, Belarus, Swaziland, Panama, Congo Democratic Republic of the Congo, Ghana, Dominica, Burundi, Bouvet Island, Togo, Northern Mariana Islands, Northern Mariana Islands, Tokelau, Suriname, Saint Lucia, Sri Lanka, Mauritius, Zambia, Paraguay, Botswana, Saint Martin (French part), North Korea, Djibouti, Isle of Man, Zimbabwe, Saint Pierre and Miquelon, Jamaica, Solomon Islands, Falkland Islands (Malvinas), Falkland Islands (Malvinas), Senegal, Cameroon, Cabo Verde, Kenya, Kyrgyzstan, Anguilla, Tuvalu, Cocos (Keeling) Islands, Antigua and Barbuda, Guinea, Brunei Darussalam, Bonaire, Tajikistan, Sao Tome and Principe, Côte d'Ivoire, Angola, Madagascar, Heard Island and McDonald Islands, Montserrat, Mozambique, Nepal, Pakistan, Central African Republic, Guyana, Guinea-Bissau, Nauru, Turks and Caicos Islands, Bhutan, Myanmar, Namibia, Virgin Islands, Kiribati, Malawi, Equatorial Guinea, Saint Helena, Nicaragua, Saint Barthélemy, Mali, Republic of the Congo, Syrian Arab Republic, Pitcairn, Eritrea, Rwanda, Burkina Faso, South Sudan, United States Minor Outlying Islands, Palau, Ethiopia, Libya, Gambia, Niue, Maldives, Yemen, Macao, Turkmenistan, Grenada, Somalia, Uganda, Micronesia, Timor-Leste, Sint Maarten (Dutch part), Mauritania, Marshall Islands, Comoros, Azerbaijan, Algeria, Iraq, Armenia, Philippines, Svalbard and Jan Mayen, American Samoa, Saudi Arabia, India, Poland, Afghanistan, Sweden, Moldova, South Korea, Qatar, Morocco, Costa Rica, Uzbekistan, Venezuela, Turkey, Colombia, Guam (GU), Singapore (SG), Saint Pierre and Miquelon (PM), Armenia (AM), Vietnam (VN), Republic of Cyprus (CY). The Casino cannot guarantee successful processing of withdrawals or refunds in the event that player breaches this Restricted Countries policy.

4. Availability of Games

Please bear in mind that some games may be unavailable in certain jurisdictions, as required by the policies of game providers which may change from time to time.

Using VPN to bypass provider’s block is strictly prohibited and may lead to confiscation of winnings.

NetEnt games are unavailable for Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Sri Lanka, Singapore, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe, as well as Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United States of America and the United Kingdom.

In addition to the above, Jumanji, emojiplanet, Guns & Roses, Jimi Hendrix, Motörhead, Street Fighter and Conan are not available in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia,China, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America.

Planet of the Apes Video Slot is not available in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.

Vikings Video Slot is not available in the additional jurisdictions: Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, Canada, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda.

Narcos Video Slot is not available in the following territories: China, Indonesia, South Korea.

Additionally, Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man), are only available in the following territories: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.

Players from the following countries are not eligible to win any jackpots from jackpot games offered by NetEnt (such as but not limited to Mega Fortune): Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, United Arab Emirates, Ukraine. The Casino will make reasonable efforts to prevent players from these countries from reaching the games, but if players from any of the stated countries win the jackpot,a win will be annulled.

Players from Canada are not eligible to play the games from NYX.

5. Accepted Currencies

The website allows playing with the following currencies: A$, €, $, NOK, PLN, NZ$, C$, JPY, BTC, LTC, ETH, DOG, BCH, USDT, XRP, TRX, ADA, BNB.

6. Fees and Taxes

You are solely responsible for an account and report relevant taxes on winnings that might be applicable in your jurisdiction.

7. Game Rules

By accepting these Terms and Conditions you confirm that you know and understand the rules of the games offered on the Website. It is at your discretion to familiarise yourself with the theoretical payout percentage of each game.

The maximum bets for the real money game process are set as follows:

- for slot games: 0.0006 BTC / €20 / $20 / 20 USDT / A$30 / C$30 / NZ$30 / 200 NOK / 90 PLN / 2600 JPY / 120 BRL / 0.01 ETH / 0.09 BCH / 0.3 LTC / 146.8 DOG / 43 XRP / 200 TRX / 43 ADA / 0.08 BNB.

- for table and live games: 0.006 BTC / €200 / $200 / 200 USDT / A$400 / C$400 / NZ$400 / 3000 NOK / 1000 PLN / 31000 JPY / 1000 BRL / 0.1 ETH / 0.9 BCH / 3 LTC / 1468 DOG /430 XRP / 2000 TRX / 430 ADA / 0.8 BNB.

Bonus round purchase is considered as a single bet and the rule applies. In case of exceeding the value, money will not be charged from the player's account.

8. Disclaimer of Liabilities

By accepting these Terms and Conditions you confirm your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from your use of the Website.

The Casino is not liable for any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or prevent any players from uninterrupted play.

In the unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.

If we mistakenly credit your Player Account with winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error or otherwise, the amount will remain our property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.

The Casino, its directors, employees, partners, service providers:

do not warrant that the software or the Website is/are fit for their purpose;
do not warrant that the software and Website are free from errors;
do not warrant that the Website and/or games will be accessible without interruptions;
shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Website or your participation in the games.

You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.

You acknowledge that the Casino shall be the final decision-maker of whether you have violated the Casino’s Terms and Conditions in a manner that results in your suspension or permanent barring from participation on the Website.

9. Use of Player Account

Each player is allowed to create only one (1) personal account.

Creating multiple Player Accounts by a single player can lead, at the sole discretion of the Casino, to termination of all such accounts and cancellation of all payouts to the player. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.

Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active shall be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.

The Website can only be used for personal purposes and shall not be used for any type of commercial profit.

You must maintain your account and keep your details up-to-date.

We process the Personal Information we collect from you in order to provide you with services. In particular, we will use your data for the following purposes:

Complying with legal responsibilities, including complying with anti-money laundering (AML) and combating the financing of terrorism (CFT) laws.

Monitoring and investigating transactions for the purposes of preventing fraud, terms abuse, money laundering and other illegal or irregular gaming activities.

We reserve the right to make a Skype or phone call to the number provided in your user account, which at our own discretion can be a necessary part of the KYC procedure. Withdrawals may be terminated and account disabled until it is fully verified. We will make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in 180 days as from the date of the request for withdrawal, your account remains closed and funds forfeited, since you have failed to pass the KYC procedure.

10. Anti-Fraud Policy

The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:

- participating in any type of collusion with other players;

- you shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices for Your participation in any of the Games. KatsuBet.com hereby reserves the right to invalidate any wager in the event of such behaviour;

- charge back transactions with a credit card or denial of some payments made;

- creating two or more accounts;

- taking part in any criminal activities including money laundering and any offence with criminal repercussions;

- other types of cheating.

or becomes a bankrupt in the country of their residence, the Company reserves the right to terminate such Player Account and suspend all payouts to the player. This decision is at the sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right and may be obliged to inform applicable regulatory bodies of the fraudulent actions performed by the player.

In the event of chargeback at the account, the casino reserves the right to:

charge the player a sum equivalent to the player's available balance funds in order to compensate damages and expenses suffered by an incurred as a result of a chargeback;
claim further damages and financial losses from the player by contacting them via one of the methods provided during the registration process (i.e. phone, e-mail, etc.);
close player`s personal account and/or discard all and any winnings gained as a result of such act or attempt to act.

The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to restrict player from receiving further bonuses, for the reasons of:

use of stolen cards;
chargebacks;
creating more than one account in order to get advantage from casino promotions;
providing incorrect registration data;
making deposits with only bonus promotions without free cash deposits;
customer bonus ratio (deposits : bonuses) is more than 50%;
any other actions which may damage the Casino.

The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.

In order to verify player's account, casino management requires documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic alphabet. In case a player doesn’t have an opportunity to provide documents in above-mentioned alphabets, the casino reserves the right to demand video verification where the player shows his/her documents.

The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or change any games or events being offered on the Website.

Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness immediately. Should you fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.

Money deposited in casino must be used for gaming activity only. Due to this, all deposits need to be wagered at least 3 times, table/live games at least 10 times playing real money. Otherwise the Casino has a right to charge a 10% fee for the transations procession, which is at the sole decision of the Casino. If a player is suspected of money laundering or other fraudulent actions, the casino has the right to terminate player's account.

The Casino registered and established under the laws of Curaçao, regulations and guidelines for the prevention of money laundering and the funding of terrorism. Suspicious transactions can be investigated by the Casino. Katsubet.com reserves the right to send a suspicious transaction report to the competent authorities without notice or further reference to you. Besides, in case of any suspicious transactions, the company may block or close the account and withhold all funds as may be required by law and/or by the competent.

The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time

11. Depositing

The Website offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as various alternative payment methods. Please contact our support team at [email protected] to inquire about the payment methods which are most favorable for your country of residence.

The Company does not accept third party payments. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated. The Company is not responsible for the lost funds deposited from third party accounts.

Please note that the minimal amount of deposit is 10€ or an equivalent. The maximum amount of deposit depends on the payment method you decide to use and will appear when choosing the payment method.

Kindly note that due to the nature of cryptocurrencies, deposit limits cannot be applied to the deposits made through CoinsPaid payment system. If you want to limit your gambling in the casino, please, use any other available option.

12. Withdrawal Policy

The minimal amount for withdrawal is €20 or an equivalent. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.

The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false or incompleted Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email. Reporting by the Casino to applicable regulatory bodies of actions performed by the player may be required.

The Website supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. Additional requirements are that the respective credit card is not a corporate credit card and the card is issued in a supported country.

Please note that even for supported countries the Casino is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.

The internal operating currency of the Website is Euro. Due to this fact, in case you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casino's payment processing system.

All Bank Transfer payouts are in principle processed within three (3) banking days. Please mind that you will not be able to request a Bank Transfer for USD payouts.

You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of The Casino. The amount may differ according to the bank's policy.

You also acknowledge that withdrawals via Coinspaid are sent to the unique address that you enter while making the request in Wallet. It's your sole responsibility to make sure the crypto address is correct and you have access to it.

The maximum withdrawal amount processed to a player is 0.18 BTC / 10000 EUR / 10000 USD / 16000 AUD / 16000 CAD / 100000 NOK / 860000 RUB / 16000 NZD / 44000 PLN / 1340000 JPY / 4.8 ETH / 30 BCH / 170 LTC / 73400 DOG / 10000 USDT / 22000 XRP / 85000 TRX / 33600 ADA / 25 BNB / 1200 NEO per week, and 0.72 BTC / 40000 EUR / 40000 USD / 41500 AUD / 41500 CAD / 400000 NOK / 3380000 RUB / 41500 NZD / 171500 PLN / 4850000 JPY / 19.2 ETH / 120 BCH / 680 LTC / 293600 DOG / 40000 USDT / 88000 XRP / 340000 ТRХ / 134400 ADA / 100 BNB / 4800 NEO per month. Exceptions may be made to players with a higher VIP level, if any, at the Casino’s sole discretion.

If you win more than €40000 or equivalent in other courses, the Casino reserves the right to divide the payout into monthly installments of a maximum of €40000 or equivalent in other courses, until the full amount is paid out.

All progressive jackpot wins will be paid in full.

Finally, please keep in mind the Casino is not a financial institution. Your account will thus not bear any interests and no conversion or exchange services will be offered at any time.

13. Refund policy

A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed his/her Player Account.

If you have funded your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available.

Before a refund is processed all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded.

In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Сredit Сard, and notify all the appropriate authorities and parties.

You understand that Virtual Funds as Bitcoin are not considered a legal currency or tender and as such on the Website they are treated as virtual funds with no intrinsic value.

You acknowledge that the Virtual Funds are consumed instantly and KatsuBet Casino do not provide refunds or cancellation.

All costs that may occur upon refund procedure are on the player.

14. Dormant Accounts

An inactive (dormant) account is a Player Account which a player has not logged into or logged out of for twelve (12) consecutive months. If your Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of €10 or the equivalent in another currency (or the current balance of your account, if less) as long as the balance of your account remains positive.

You authorise the Casino to debit this fee from your Player Account at the beginning of the month following the day on which your account is deemed inactive, and at the beginning of every subsequent month that your account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is reactivated.

15. Expiry period

You agree that any claim and/or cause of action arising out of or related to these Terms and Conditions or a service provided by the Casino must be filed within one (1) year after such claim or cause of action arose.

16. Complaints

You are free to contact our customer service team according to the instructions found on the Website to give us any complaints regarding our services.

Complaints are handled in the support department and escalated in the organisation of the Casino in the case that support personnel did not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.

Casino is to acknowledge a complaint started by the account holder only. It is forbidden to and you can therefore not assign, transfer, hand over or sell your complaint to the third party. Casino will dismiss the complaint if the matter is handed over to be conducted by the third party and not the original account owner.

In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.

When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.

17. Non transferability

You can not assign, pledge or transfer ownership under any title whatsoever to claims arising from these Terms and Conditions, the use of the Website or participation in the Games against the Casino without consent of the Casino. This prohibition is designed as a non-transferability clause ex article 83 paragraph 2 of book 3 of the Civil Code and includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, entity in any way shape or form.

18. Arbitration

All disputes which may arise between you and the Casino including their successors in title under general or special title as a result of these Terms and Conditions or as a result of further agreements and other acts in connection with these Terms and Conditions shall be settled exclusively by arbitration in Cyprus and in accordance with Cyprus Civil Procedure Rules.